We want you to enjoy your coffee. Because it is a perishable consumable product, specific conditions apply to returns and refunds.
Coffee: a perishable product
For food-safety reasons and because of its perishable nature, we do not accept change-of-mind returns of coffee once the order has been dispatched. This does not affect your legal rights regarding defective products.
Damaged, defective or wrong items
If your order arrives damaged, defective, or is not what you purchased, we will replace or refund it. Notify us within 72 hours of delivery [VERIFY/adjust window], sending your order number and photos of the product and packaging to info@cafepiedralipe.co [VERIFY/adjust].
Once the claim is verified, we arrange the replacement or refund. You do not need to physically return a perishable product unless we ask you to.
Methods and accessories
Unopened, unused methods and accessories may be returned within [VERIFY/adjust: number of days] of delivery. Defective methods are replaced or refunded as appropriate. [VERIFY: return conditions and costs.]
Refunds
Approved refunds are issued to the original payment method used at purchase, through Shopify. The time it takes to appear depends on your bank or payment provider. [VERIFY/adjust: estimated refund timeframe.]
Right of withdrawal
[VERIFY: applicability of the right of withdrawal under Ley 1480 of 2011 (Consumer Statute) and its exceptions for perishable/consumable goods.]
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We can only accommodate cancellations before the order has been dispatched.